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News : VinSolutions and Xtime Announce Partnership
Overland Park, Kan., Jan. 24, 2014 -- VinSolutions, a provider and developer of Internet-based customer relationship management (CRM) and internet lead management (ILM) for the automotive industry, and Xtime, a retention solution for automotive manufacturers and service departments, announce a new partnership. This partnership will enable dealers to have an enhanced service CRM experience by utilizing both the VinSolutions CRM platform and the Xtime retention solution to enable call centers, service advisors and even salespeople to meet any customer's service needs from any part of the dealership.
"Lifecycle management is becoming evermore important for today's dealerships, and by integrating VinSolutions' CRM platform with Xtime's leading retention solution, we are helping to fill an unmet need in the industry," said Brian Skutta, vice president and general manager of VinSolutions. "For our dealer customers, this new partnership will enable them to have an end-to-end view of their customers, which will help them provide a best-in-class experience each and every time consumers engage with the dealership."
"This partnership represents the first integration between leading sales and service CRM products," said Xtime CEO, Neal East. "The variable and fixed operations of the dealership can now leverage each other's strengths to access new revenue sources and boost CSI. This innovation will benefit both companies and most importantly, our customers."
Posted by Veronica Silva Cusi news correspondent
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Founded in 2006, VinSolutions® helps automotive dealers consolidate their marketing and internal management systems into one fully-integrated dealership marketing system enhancing a dealers'' ability to find, sell and keep customers more profitably. Headquartered in Overland Park, Kansas, VinSolutions is a subsidiary of AutoTrader Group, which includes AutoTrader.com®, Kelley Blue Book®, vAuto®, HomeNet Automotive®, AIS Rebates™,Genius Labs® and Haystak™. AutoTrader Group is a subsidiary of Cox Enterprises.
Xtime is the leading cloud-based Customer Relationship Management (CRM) and scheduling platform for automotive manufacturers and dealer service departments. Xtime counts more than 5,000 dealerships as customers and has registered almost 2 million consumers. It processes more than 1.5 million appointments each month and has scheduled almost 50 million in total. Xtime is the exclusive or preferred provider for leading global automotive manufacturers in North America, including Hyundai, VW, Kia, BMW, Nissan, Lexus, Infiniti, Toyota Canada, Toyota US, Mercedes-Benz, Audi, and Chrysler.
Published: Monday, January 27, 2014