News : VIPdesk Connect to Provide Customer Service for RLJ Entertainment
Alexandria, VA, USA, July 14, 2016 -- VIPdesk Connect has been selected by RLJ Entertainment (NASDAQ: RLJE) to provide customer service to the subscriber bases of the company’s proprietary digital channels, Acorn TV and Urban Movie Channel (UMC).
VIPdesk Connect, a provider of customer care solutions, will work with Acorn TV and UMC’s customers to assist with questions regarding their subscription, content distribution, site navigation and any other potential customer service topics.
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While both Acorn TV and UMC provide easy-to-use, turnkey streaming service, the company chose VIPdesk Connect as a strong and experienced partner to maximize customer satisfaction and retention due its reputation for providing superior customer service.
Fred Kleiman, Head of Customer and Client Service from RLJ Entertainment said, "As each of these respective subscriber bases are rapidly growing, we want to ensure our subscribers receive the very best in customer service and, with its reputation, we know VIPdesk will be an ideal partner for us."
"VIPdesk is excited to support yet another major client in the SVOD industry. We are looking forward to working closely with the RLJ Entertainment team to help both Acorn TV’s and UMC’s customers enjoy these engaging new platforms with the highest possible satisfaction," said Sally Hurley, CEO of VIPdesk Connect.
Posted by Veronica Silva Cusi, news correspondent
Source: VIP Desk
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About VIPdesk Connect:
VIPdesk Connect, a U.S. based provider of outsourced home-based customer care services, utilizes a home-based team of Brand Ambassadors (BAs) located across 23 States. VIPdesk Connect hires awesome people to provide clients with the best customer service on the planet. Located throughout the U.S., BAs serve as a seamless extension of leading brands delivering memorable customer experiences that generate customer loyalty and drive business growth.
Published: Friday, July 15, 2016
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