News : VIPdesk Connect to Provide Customer Service for RLJ Entertainment
Alexandria, VA, USA, July 14, 2016 -- VIPdesk Connect has been selected by RLJ Entertainment (NASDAQ: RLJE) to provide customer service to the subscriber bases of the company’s proprietary digital channels, Acorn TV and Urban Movie Channel (UMC).
VIPdesk Connect, a provider of customer care solutions, will work with Acorn TV and UMC’s customers to assist with questions regarding their subscription, content distribution, site navigation and any other potential customer service topics.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
While both Acorn TV and UMC provide easy-to-use, turnkey streaming service, the company chose VIPdesk Connect as a strong and experienced partner to maximize customer satisfaction and retention due its reputation for providing superior customer service.
Fred Kleiman, Head of Customer and Client Service from RLJ Entertainment said, "As each of these respective subscriber bases are rapidly growing, we want to ensure our subscribers receive the very best in customer service and, with its reputation, we know VIPdesk will be an ideal partner for us."
"VIPdesk is excited to support yet another major client in the SVOD industry. We are looking forward to working closely with the RLJ Entertainment team to help both Acorn TV’s and UMC’s customers enjoy these engaging new platforms with the highest possible satisfaction," said Sally Hurley, CEO of VIPdesk Connect.
Posted by Veronica Silva Cusi, news correspondent
Source: VIP Desk
Today's Tip of the Day - Getting The Training Underway
About VIPdesk Connect:
VIPdesk Connect, a U.S. based provider of outsourced home-based customer care services, utilizes a home-based team of Brand Ambassadors (BAs) located across 23 States. VIPdesk Connect hires awesome people to provide clients with the best customer service on the planet. Located throughout the U.S., BAs serve as a seamless extension of leading brands delivering memorable customer experiences that generate customer loyalty and drive business growth.
Published: Friday, July 15, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Seamless customer engagement begins and lasts with Netcall. Contact centre technology designed with your customers experience in mind, allows you to access data and content where it’s needed using ou...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...