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News : Virgin America to Open Customer Contact Center in Aurora
Aurora, CO, USA, February, 2016 -- A month before its takes flight from Denver International Airport, Virgin America announced that it will open a customer contact center in Aurora.
The call center will employ 100 people and open March 15, the same day the airline starts flying between Denver and San Francisco.
Virgin also plans to hire about 40 workers at DIA to handle ticketing and check-in, baggage services, customer assistance and other duties.
"As an airline known for our industry-leading guest service, we're pleased to be growing a critical part of our business in the region," Virgin America president and CEO David Cush said in a statement Wednesday.
The contact center is Virgin's second. The other is in Dallas, which is one of the airline's hub cities. Employees will assist customers with flight bookings and other services. To staff the center, Virgin is partnering with 24-7 Intouch, a global contact center outsourcing firm whose U.S. headquarters are in Aurora.
"When we enter a new market, we believe it's important to invest in the region and show travelers that we're good community partners," Virgin spokesman Dave Arnold said in an e-mail. "We think Denver in particular is going to be a great market for us — and an important one."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Set Customer Expectations
More Editorial From Virgin Mobile
About Virgin Mobile:
Virgin Mobile launched its operations as a mobile virtual network operator (MVNO) in November 1999. Virgin Mobile offers a broad range of mobile communications products and services, including mobile voice and non-voice services, including SMS, MMS and 3G, and entertainment services over the Virgin Mobile Bites portal including games, information and music services, and international roaming.
Published: Tuesday, February 23, 2016