News : Virgin America to Open Customer Contact Center in Aurora
Aurora, CO, USA, February, 2016 -- A month before its takes flight from Denver International Airport, Virgin America announced that it will open a customer contact center in Aurora.
The call center will employ 100 people and open March 15, the same day the airline starts flying between Denver and San Francisco.
Virgin also plans to hire about 40 workers at DIA to handle ticketing and check-in, baggage services, customer assistance and other duties.
"As an airline known for our industry-leading guest service, we're pleased to be growing a critical part of our business in the region," Virgin America president and CEO David Cush said in a statement Wednesday.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
The contact center is Virgin's second. The other is in Dallas, which is one of the airline's hub cities. Employees will assist customers with flight bookings and other services. To staff the center, Virgin is partnering with 24-7 Intouch, a global contact center outsourcing firm whose U.S. headquarters are in Aurora.
"When we enter a new market, we believe it's important to invest in the region and show travelers that we're good community partners," Virgin spokesman Dave Arnold said in an e-mail. "We think Denver in particular is going to be a great market for us — and an important one."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Increase Spending Where It's Visible
More Editorial From Virgin Mobile
About Virgin Mobile:
Virgin Mobile launched its operations as a mobile virtual network operator (MVNO) in November 1999. Virgin Mobile offers a broad range of mobile communications products and services, including mobile voice and non-voice services, including SMS, MMS and 3G, and entertainment services over the Virgin Mobile Bites portal including games, information and music services, and international roaming.
Published: Tuesday, February 23, 2016
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.