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News : Virgin Media Business and 8x8 Sign Strategic Partnership to Accelerate Cloud Communications Adoption Across the UK

#contactcenterworld, @8x8

London, UK, May 12, 2020 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform, announced a partnership with Virgin Media Business, a UK business data network provider and supplier of business communications solutions to UK businesses.

The partnership will allow Virgin Media Business to extend its Voice and Unified Comms portfolio, providing Public Sector, Enterprise and SME customers with a host of new cloud-based and fully-integrated communications tools from 8x8 covering voice, video, chat and contact centre solutions.

Joining forces with 8x8 enables Virgin Media Business to tap into the cloud communications market and provide clients with a single-platform solution. 

By moving to cloud based communications services, businesses will be able to reduce their capital expenditure and move towards a future-proof communications platform designed to scale with their business.

Under the partnership, Virgin Media Business and 8x8 will work together to configure and rollout integrated cloud services and provide 24/7 support for customers.

John DeLozier, Senior Vice President & Global Channel Chief at 8x8 commented, "We are thrilled to be working with a leading UK partner like Virgin Media Business. This strategic partnership will enable us to help thousands of private and public sector businesses communicate more effectively with cloud-based technology. We’re looking forward to helping Virgin Media Business expand further into the cloud space in the coming months."

Andrew Halliwell, Product Director at Virgin Media Business said, "This partnership provides our customers with a globally leading cloud communication platform that offers a step change in how businesses communicate with their customers and colleagues. 8x8 is a truly disruptive business whose relentless customer focus and innovative products make them a natural partner for Virgin Media Business."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Games Trainers Play

Read today's tip or listen to it on podcast.

Published: Thursday, May 14, 2020

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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