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News : Virgin Media Creates New Jobs in Manchester with the Launch of its Latest Apprenticeship Scheme

#contactcenterworld, @virginmedia

Manchester, England, May 5, 2021 -- Virgin Media has opened applications for its Inbound Sales Advisor apprenticeship scheme in Baguley, Manchester, with at least 12 roles now available.

The positions require no prior experience, but successful applicants will gain a Level 2 Customer Service qualification over the 15 month scheme, which combines vocational and academic learning, and will put those skills into practice on the job.

The scheme offers apprentices the opportunity to earn while they learn, with a starting salary of £18,530 plus bonuses – well above the national average for apprentices.

All roles are offered on a permanent basis, providing new joiners with job certainty and the chance to progress in their careers at a time when many companies have cut back on staff training programmes.

Speaking on the roles, Karen Handley, Head of Future Careers at Virgin Media, said:

"The apprenticeship opportunities we’re creating in Manchester offer successful applicants the chance to learn the skills they need to get ahead at the same time as earning an industry-leading salary.
"We’ve continued to invest in a broad range of apprenticeships covering everything from field technicians, project managers and sales advisors to keep the country connected when it matters most and support the UK to bounce back stronger."

In February, Virgin Media announced that it plans to hire more than 400 apprentices, graduates and interns in 2021 – a 163% increase from 2020.

This investment in training programmes will help the telecommunications firm deliver next-generation gigabit speeds across its entire network by the end of the year and continue to expand its ultrafast network to hundreds of thousands more premises as part of its ‘Project Lightning’ programme.

Applications are open until 17 May 2021. To find out more about the scheme and apply, visit Virgin Media’s dedicated careers website.

#contactcenterworld, @virginmedia

Posted by Veronica Silva Cusi, news correspondent
Source: https://businessmanchester.co.uk


About Virgin Media:
Company LogoWondering who we are? Well, we're the first people in the UK to offer you TV, Broadband, Phone and Mobile - all from one place. The future is bursting with fresh entertainment and communication possibilities. That's why we're here - to bring all the excitement to you and make your digital place the brilliant place it should be. Whatever you choose with Virgin Media, we're aiming to make the whole experience as effortless as the award-winning service our Virgin Mobile customers have enjoyed for years.
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Today's Tip of the Day - CRM Technology

Read today's tip or listen to it on podcast.

Published: Friday, May 7, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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