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#contactcenterworld, @virginmedia
Swansea, Wales, May 3, 2018 -- Virgin Media is closing its Swansea call centre and slashing almost 800 jobs. The telecoms firm said 552 staff positions and 220 subcontractors would go before the site completely shuts down next year.
The move is part of a plan to halve its number of customer service centres, from eight to four: Wythenshawe, Sheffield, Birmingham and Stockton (Teeside). Another centre in Nottingham will also close.
Tom Mockridge, chief executive of Virgin Media, said the company’s investment programme would create "fewer, higher quality work places to better support our people, our business and growing customer base".
The company said it would invest over the next three years to refurbish centres and acquire new ones.
"We will be increasing our presence in Wythenshawe, near Manchester, and refurbishing that site," Mr Mockridge said
"We also propose acquiring a major new building in the Reading/M4 corridor area for our people presently based in Hook, Langley, Slough and Winnersh.
"We also plan to acquire smaller, better sites in Bellshill and Nottingham."
Swansea council's leader Rob Stewart told the BBC that Virgin Media owed the city "a debt".
He added: "We believe that Virgin and their contractor Sitel have a bright future in Swansea.
"But if we cannot get this decision overturned we will use a team Swansea approach bringing together Jobcentre Plus and our major employers such as TUi and Admiral to explore all local redeployment opportunities that are available."
#contactcenterworld, @virginmedia
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.independent.co.uk
About Virgin Media:
Wondering who we are? Well, we're the first people in the UK to offer you TV, Broadband, Phone and Mobile - all from one place.
The future is bursting with fresh entertainment and communication possibilities. That's why we're here - to bring all the excitement to you and make your digital place the brilliant place it should be.
Whatever you choose with Virgin Media, we're aiming to make the whole experience as effortless as the award-winning service our Virgin Mobile customers have enjoyed for years.
Published: Friday, May 4, 2018
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