News : Virginia Beach Research Firm Opens Call Center
Virginia Beach, VA, USA, Feb, 2018 -- When there are issues, Peter McGuinness’ business works hard to find the answers.
McGuinness is president of Issues & Answers, a marketing research company based in Virginia Beach.
The Bonney Road facility, which is known worldwide for the opinion surveys it conducts, is celebrating 30 years in business this April.
It just opened a call center at its headquarters with plans to hire more workers.
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Christine Johnson, executive assistant, has worked at Issues & Answers for 22 years. She said the call center was there, but not operational until now.
"It was empty and not equipped," Johnson said. "It’s been totally redone and we are looking to fill 55 part-time positions."
"I left the corporate world due to a corporate takeover by a multibillion-dollar entity and subsequent downsizing," McGuinness said.
Issues & Answers started out in Norfolk with a handful of full-time employees and 150 part-timers. After three years, it outgrew that facility and relocated to Virginia Beach.
The business has continued to grow with additional call centers in Grundy, Va.; Escanaba, Mich.; Iron Mountain, Mich.; Connersville, Ind., and the most recent addition in San Marcos, Texas.
"The Texas facility will provide us with increased capacity to conduct interviews with Hispanics, as well as other languages that are spoken worldwide," McGuinness said.
He said Issues & Answers has purposely located its call centers in communities where the unemployment rates are higher due to the lack of a presence of industries in those areas.
It also has an international division with more than 30 alliance partners.
"The international business continues to grow and we have conducted surveys in over 50 countries," he said.
Posted by Veronica Silva Cusi, news correspondent
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About Issues and Answers:
Issues and Answers Network, Inc. is an independent global marketing research firm providing research services - everything from survey and sampling design, in-house data collection, project management, to data analysis and interpretation. We tailor our services to meet your needs.
Published: Tuesday, February 20, 2018
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