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News : Virginia Department of Health Launches New COVID-19 Public Health Call Center

#contactcenterworld

Tazewell, VA, USA, March, 2020 -- The Virginia Department of Health has activated new public health call centers to answer questions and provide information about the COVID-19 pandemic.

The call center number for the Cumberland Plateau Health District, which includes Tazewell, Buchanan, Russell and Dickenson counties, is 276-415-3430. The call center is being manned Monday through Friday from 8 a.m. to 6 p.m.

According to a news release from the health department, the call center will answer questions and provide information about COVID-19 and related issues, including symptoms, how to minimize the risk of exposure for yourself and your loved ones, local and statewide conditions, testing resources and how they are used, and what to do if you think you may be ill.


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According to the statement, the call centers will be staffed by employees from multiple health departments. If you get a busy signal, wait and call back in a few minutes. The numbers do not have voice mailboxes, so you cannot leave messages. Call center staff also have updated information on general county services and resources, to assist residents who do not have internet access, and those with questions on county services.

The Virginia Department of Health encourages everyone to:

• Stay home when you are sick

• Avoid contact with sick people

• Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing

• Wash your hands often with soap and water for at least 20 seconds; use an alcohol-based hand sanitizer if soap and water are not available

• Avoid touching your eyes, nose, and mouth

• Clean and disinfect frequently touched objects and surfaces

• If you are experiencing symptoms, call your doctor

• Practice social distancing. Maintain at least six feet of space between yourself and other individuals when out in public

• Avoid crowds of more than 10 people

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.bdtonline.com


Today's Tip of the Day - Have Some Fun

Read today's tip or listen to it on podcast.

Published: Wednesday, April 1, 2020

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2021 Buyers Guide Call Routing Optimization

 
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Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

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L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

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*Automated / Scheduled Temporary Agent Skills Configuration Management
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