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News : Virginia Hospital Center Selects Spok’s Enterprise Communication Platform to Complement EHR

#contactcenterworld, @spoktweets, @amcomsoftware

Springfield, VA, USA, March 13, 2018 -- Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK) and the global provider in healthcare communications, announced that Virginia Hospital Center has chosen Spok Care Connect(R), a unified healthcare communication platform, to speed response times and improve clinical workflows and quality outcomes. Virginia Hospital Center is a 394-bed community-based teaching hospital and member of the Mayo Clinic Care Network serving the Washington, D.C., metropolitan area.

"Two years ago, we decided to invest in a new EHR and now, interoperability is a top priority for us," said Michael Mistretta, vice president and chief information officer at Virginia Hospital Center. "We started looking for an integrated communication solution to complement the benefits of our EHR and after comparing Spok to other options on the market, we realized no one offered the breadth of capabilities. Without Spok we’d be required to work with several vendors and multiple systems, with no guarantee of achieving the same results."

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The Spok Care Connect platform includes solutions for operator console, on-call scheduling, web directory, secure mobile messaging, emergency notification, call recording, and paging. With over 300 validated integrations with systems that are key to patient care, Spok’s unified platform helps clinicians reach one another around the clock with the information they need.

"Spok Care Connect’s ability to add detailed clinical information to an event with data from the EHR drives faster, more efficient decision-making for providers," said Hemant Goel, president of Spok, Inc. "We’re looking forward to providing the solutions Virginia Hospital Center needs for a modern technology infrastructure."

 

#contactcenterworld, @spoktweets, @amcomsoftware

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Spok:
Company LogoSpok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. SPOK, -0.88% is proud to be a leader in critical communications for healthcare, government, public safety, and other industries. We deliver smart, reliable solutions to help protect the health, well-being, and safety of people around the globe. More than 125,000 organisations worldwide rely on Spok for workflow improvement, secure texting, paging services, contact centre optimisation, and public safety response.
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Today's Tip of the Day - Consider Your Center As A Production Line

Read today's tip or listen to it on podcast.

Published: Thursday, March 15, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Speech Technology

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

4.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044

5.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

6.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 
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