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News : Virtual Hold Technology Adds Reseller Partner Interactive Intelligence
Akron, Ohio, Jan. 4, 2015 – Virtual Hold Technology(R) (VHT(R)), a global provider in multichannel callback solutions for contact centers, is expanding access to its suite of customer experience solutions through a new reseller partnership with Interactive Intelligence.
The reseller agreement enables Interactive Intelligence to offer advanced VHT callback solutions with its on-premises omnichannel customer engagement software suite, Customer Interaction Center (CIC).
Interactive Intelligence includes popular callback capabilities as standard CIC features. VHT will augment this functionality with advanced capabilities for dial mode, scheduling, reporting and wait time for an even more comprehensive customer engagement solution.
Posted by Laura Collins, Editorial Management
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About Virtual Hold Technology:
Virtual Hold Technology’s patented queue management solutions help contact centers meet service level targets with reduced staffing requirements. The Virtual Hold product suite increases customer satisfaction, reduces ASA & abandons, improves service level, increases agent efficiency, and reduces toll and labor expenses.
About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
Published: Wednesday, January 6, 2016