News : Virtual Hold Technology Adds Reseller Partner Interactive Intelligence
#contactcenterworld, @virtualhold, @Genesys
Akron, Ohio, Jan. 4, 2015 – Virtual Hold Technology(R) (VHT(R)), a global provider in multichannel callback solutions for contact centers, is expanding access to its suite of customer experience solutions through a new reseller partnership with Interactive Intelligence.
The reseller agreement enables Interactive Intelligence to offer advanced VHT callback solutions with its on-premises omnichannel customer engagement software suite, Customer Interaction Center (CIC).
Interactive Intelligence includes popular callback capabilities as standard CIC features. VHT will augment this functionality with advanced capabilities for dial mode, scheduling, reporting and wait time for an even more comprehensive customer engagement solution.
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Posted by Laura Collins, Editorial Management
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About Virtual Hold Technology:
Virtual Hold Technology’s patented queue management solutions help contact centers meet service level targets with reduced staffing requirements. The Virtual Hold product suite increases customer satisfaction, reduces ASA & abandons, improves service level, increases agent efficiency, and reduces toll and labor expenses.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Wednesday, January 6, 2016
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