News : Virtual Hold Technology and Voxai Partner
Akron, Ohio March 7, 2017 -- Virtual Hold Technology (VHT) has partnered with Voxai Solutions, a contact center consulting and managed services provider, to bring omnichannel expertise and callback options to contact centers across hospitality, energy, government and finance industries.
"Today’s consumers channel hop to interact with brands but want seamless transitions. Making a connection appear seamless, however, depends on the right technology," said Wes Hayden, CEO of Virtual Hold Technology. "Our partnership with Voxai gives more businesses the opportunity to make those connections possible. VHT solutions provide a robust package that tracks customers as they move across channels, offers callback from anywhere, and provide representatives the context behind a customer’s journey."
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To support omnichannel customer journeys, the partnership helps customers request a callback from the voice, online/web, mobile/SMS or other channels, such as cable or gaming systems.
"VHT has become a critical part of the superior customer experience that Voxai creates for companies so they can win and retain customer loyalty," said Sunil Rudraraju, CEO of Voxai Solutions. "Voxai manages many high-profile customer contact centers. VHT’s highly available solutions, in addition to their broad omnichannel functionality, were the deciding factors in confirming our partnership. We look forward to incorporating VHT’s omnichannel solutions into more of our accounts."
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About Virtual Hold Technology:
Virtual Hold Technology’s patented queue management solutions help contact centers meet service level targets with reduced staffing requirements. The Virtual Hold product suite increases customer satisfaction, reduces ASA & abandons, improves service level, increases agent efficiency, and reduces toll and labor expenses.
About Voxai Solutions:
Voxai is a self-contained contact center solutions provider offering complete turn-key customer engagement solutions based on the entire Genesys portfolio as well as the Oracle Acme packet and Enterprise voice solutions. Self-contained in that we back all of our installations with in-house development, POC, 24x7 tier 1-3 support, 24x7 proactive monitoring, and a house full of the world's best CC subject matter experts. We have also just completed our own cloud based solution as an offering. A few of our customers are AAirlines, US postal service, and TXU Energy. Our low-pressure sales approach helps forge long term partnerships based on trust, competence and discipline.
Published: Wednesday, March 8, 2017
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