News : Virtual Hold Technology Announces New Customer-Outcome Management Software
Akron, Ohio Sept. 29, 2015 -- Virtual Hold Technology (VHT), a global provider in multichannel customer engagement solutions, has released VHT Navigator™. VHT Navigator is scalable, customer-outcome management software that enables interactions across all communication channels, between customer and brand.
VHT Navigator captures and analyzes key customer moments of interaction and identifies opportunities to trigger engagement based on customer actions and intent to reach desired outcomes.
"In order to stay competitive, brands must provide a myriad of engagement channels yet act as one company, proactively engaging with them to build and improve the customer relationship," said Wes Hayden, CEO of Virtual Hold Technology. "With context and visibility into customer intent, organizations can focus on providing timely, relevant and proactive customer experiences, easing the path toward positive outcomes."
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About Virtual Hold Technology:
Virtual Hold Technology’s patented queue management solutions help contact centers meet service level targets with reduced staffing requirements. The Virtual Hold product suite increases customer satisfaction, reduces ASA & abandons, improves service level, increases agent efficiency, and reduces toll and labor expenses.
Published: Thursday, October 1, 2015