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News : Virtual Hold Technology Invests in CALLPROMISE
Akron, OH, Dec 9, 2014 -- Virtual Hold Technology (VHT) is extending its callback solutions into the cloud for small to mid-sized business contact centers through an investment in CALLPROMISE.
The new agreement with CALLPROMISE gives contact centers the option to deploy a fully SaaS-based virtual queuing solution aimed at businesses that want to deploy quickly. Kevin Sjodin, former CEO of VHT, will manage the CALLPROMISE relationship and offering.
Organizations using the new VHT Callback Cloud for Business, powered by CALLPROMISE, simply route calls through the cloud engine where calls are queued. The assigned times and agent resources are based on custom rules and managed through the callback/agent interaction.
Posted by Veronica Silva Cusi, news correspondent
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About Virtual Hold Technology:
Virtual Hold Technology’s patented queue management solutions help contact centers meet service level targets with reduced staffing requirements. The Virtual Hold product suite increases customer satisfaction, reduces ASA & abandons, improves service level, increases agent efficiency, and reduces toll and labor expenses.
CALLPROMISE offers software-as-a-service offering focused on multi-channel and cloud-based callback
Published: Wednesday, December 10, 2014