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News : Virtual Hold Technology Extends Interactive Intelligence PureCloud Callback Capabilities
Akron, OH, USA, June 2, 2016 -- Virtual Hold Technology (VHT) has integrated VHT Cloud™, its cloud-based callback solution, with the Interactive Intelligence PureCloud(R) platform.
VHT Cloud adds patented wait-time estimate technology, mobile interfaces and multiple settings for weekends, holidays, etc. to PureCloud’s basic callback capabilities.
PureCloud is Interactive Intelligence’s latest customer engagement, communications and collaboration cloud solution.
"Why risk lost loyalty and decreased satisfaction by making your customers wait on hold? Regardless of your contact center platform architecture, callback is a viable function that can eliminate one of the most hated aspects of customer service," said Wes Hayden, CEO of Virtual Hold Technology. "By providing a seamless integration with PureCloud, we’re offering Interactive Intelligence customers an additional option when deploying callback."
Posted by Veronica Silva Cusi, news correspondent
Source: Virtual Hold Technology
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About Virtual Hold Technology:
Virtual Hold Technology’s patented queue management solutions help contact centers meet service level targets with reduced staffing requirements. The Virtual Hold product suite increases customer satisfaction, reduces ASA & abandons, improves service level, increases agent efficiency, and reduces toll and labor expenses.
About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
Published: Friday, June 3, 2016