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News : Virtuo and Leanplum Partner to Deliver Personalized Mobile Experiences for Car Rentals

#contactcenterworld

Paris, France and San Francisco, CA, USA, March 2, 2020 -- Leanplum, a multi-channel customer engagement platform, and Virtuo, the Paris-based mobile-first car rental service, announced that Virtuo will be using Leanplum's unified cross-channel communication platform to deliver consumers a personalized experience for renting vehicles.

This partnership will allow Virtuo to engage with its customers across a variety of channels, including push notifications, in-app communication, email and web push – all from one unified platform. Leanplum provides insight and analytics on user engagement, enabling Virtuo to improve retention by learning how its users engage with the brand.

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"Our seamless mobile-only experience is one of the key ways that our customers interact with our brand," said Thibault Chassagne, co-founder and CEO at Virtuo. "We had been using a patchwork of disconnected solutions to better our customer engagement. We were able to replace those with one solution, Leanplum. Leanplum offers unparalleled insight and analytics, which will aid in Virtuo's continued growth and retention of satisfied customers."

"Leanplum enables brands to engage with their users in unique and personalized ways," said Momchil Kyurkchiev, co-founder and chief product officer at Leanplum. "It's paramount for Virtuo, a service that is available 24 hours a day, seven days a week, to provide a flawless experience to its customers. We are proud of our partnership with Virtuo and allowing this innovative company to deliver relevant and timely communication to its customers across a range of channels."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Leanplum:
Company LogoLeanplum, a leading multi-channel engagement platform helps forward-looking brands like Zynga and Tesco meet the real-time needs of their customers. By transforming data into an understanding of users' needs and wants, our platform delivers unified experiences that are timely, tested, and relevant — building customer loyalty that fuels business growth. Founded in San Francisco, Leanplum has offices across North America, Europe, and Asia, and has received more than $125M in funding from leading Silicon Valley venture capital firms.
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About Virtuous:
Company LogoVirtuous Software is the nonprofit CRM and marketing platform helping charities build better donor relationships, raise more money, and create more good in the world. Created by world-class developers with more than a decade of experience working with nonprofits, Virtuous Software empowers charities by helping them turn donors and supporters into advocates and community builders.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Headsets

Read today's tip or listen to it on podcast.

Published: Tuesday, March 3, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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