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News : Virtuo and Leanplum Partner to Deliver Personalized Mobile Experiences for Car Rentals

#contactcenterworld

Paris, France and San Francisco, CA, USA, March 2, 2020 -- Leanplum, a multi-channel customer engagement platform, and Virtuo, the Paris-based mobile-first car rental service, announced that Virtuo will be using Leanplum's unified cross-channel communication platform to deliver consumers a personalized experience for renting vehicles.

This partnership will allow Virtuo to engage with its customers across a variety of channels, including push notifications, in-app communication, email and web push – all from one unified platform. Leanplum provides insight and analytics on user engagement, enabling Virtuo to improve retention by learning how its users engage with the brand.

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"Our seamless mobile-only experience is one of the key ways that our customers interact with our brand," said Thibault Chassagne, co-founder and CEO at Virtuo. "We had been using a patchwork of disconnected solutions to better our customer engagement. We were able to replace those with one solution, Leanplum. Leanplum offers unparalleled insight and analytics, which will aid in Virtuo's continued growth and retention of satisfied customers."

"Leanplum enables brands to engage with their users in unique and personalized ways," said Momchil Kyurkchiev, co-founder and chief product officer at Leanplum. "It's paramount for Virtuo, a service that is available 24 hours a day, seven days a week, to provide a flawless experience to its customers. We are proud of our partnership with Virtuo and allowing this innovative company to deliver relevant and timely communication to its customers across a range of channels."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Leanplum:
Leanplum, a leading multi-channel engagement platform helps forward-looking brands like Zynga and Tesco meet the real-time needs of their customers. By transforming data into an understanding of users' needs and wants, our platform delivers unified experiences that are timely, tested, and relevant — building customer loyalty that fuels business growth. Founded in San Francisco, Leanplum has offices across North America, Europe, and Asia, and has received more than $125M in funding from leading Silicon Valley venture capital firms.
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About Virtuous:
Company LogoVirtuous Software is the nonprofit CRM and marketing platform helping charities build better donor relationships, raise more money, and create more good in the world. Created by world-class developers with more than a decade of experience working with nonprofits, Virtuous Software empowers charities by helping them turn donors and supporters into advocates and community builders.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Voice Mail Timeout!

Read today's tip or listen to it on podcast.

Published: Tuesday, March 3, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Speech Technology

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

3.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

4.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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