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News : Virtusa Named “Star Performer” in Everest Group’s Artificial Intelligence (AI) PEAK Matrix® Assessment 2022

#contactcenterworld, @everestgroup

Southborough, MA, USA, Apr, 2022 -- Virtusa Corporation, a global provider of digital strategy, digital engineering and IT services and solutions that help clients change and disrupt markets through engineering, announced it has been named a "Star Performer" in Everest Group’s Artificial Intelligence (AI) PEAK Matrix(R) Assessment 2022 - Global.

For this year’s AI assessment, Everest Group reviewed [21] global service providers. These evaluations examined each company’s market impact including a comprehensive view of the service provider’s service focus, key Intellectual Property (IP) / solutions, and domain investments, as well as case studies. The assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading AI service providers, client reference checks, and an ongoing analysis of the AI services market.

The assessment also considered each service providers’ vision and strategy, scope of services offered, innovation and investments, and its delivery footprint. In this 2022 Global assessment, Virtusa was named as a "Star Performer," which recognizes businesses that have demonstrated the strongest forward movement across market success and capabilities, year on year.

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"We are honored that the Everest Group has named us a ‘Star Performer’ for AI services given this is a huge focus for our company," said Krishna Thiagarajan, SVP Global Capabilities and Tech Solutions, Virtusa. "Businesses are hungry for AI but many struggle to truly reap the benefits, and adoption is hampered. Virtusa not only helps clients adopt AI technologies, but also quickly helps them use it as a competitive advantage."

The title of Star Performers is awarded to providers with the maximum number of top-quartile performance improvements across these evaluation parameters and at least one area of top-quartile improvement performance in both market success and capability advancement.

#contactcenterworld, @everestgroup

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Virtusa:
Company LogoVirtusa Corporation is a global information technology services company founded in Sri Lanka and headquartered at Westborough, Massachusetts, USA.
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About Everest Group:
Company LogoEverest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals.
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Today's Tip of the Day - Recruit By Phone

Read today's tip or listen to it on podcast.

Published: Monday, April 4, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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