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News : Visionflex Chooses Vonage to Power its Next-Generation Remote Healthcare and Diagnostic Services

#contactcenterworld, @vonage

Holmdel, NJ, USA, Feb. 14, 2022 -- Vonage (Nasdaq: VG), a global provider in cloud communications helping businesses accelerate their digital transformation, has been chosen by Visionflex to power the future of telehealth and remote diagnostic equipment for medical professionals through the Vonage Communication Platform (VCP).

Based in Australia, Visionflex is a telehealth provider with a mission to deliver quality healthcare to everyone, everywhere. Visionflex's software and hardware telehealth solutions support a range of approved medical devices, revolutionizing the way medical professionals examine, diagnose, monitor, and treat remote patients.

"At Visionflex, our goal is to expand remote healthcare beyond video conferencing and add value to telehealth consultations through the use of specialized medical devices and technology designed for this new way of providing care," explains Alex Hollings, Business Development Manager, Visionflex. "With Vonage APIs embedded into our solutions, we are providing audio and video connections of the highest quality, which allows medical practitioners to become more than passive participants in telehealth - they can gather the data needed to diagnose and care for patients - anytime, anywhere."

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We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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The Visionflex team is focused on connecting medical experts and patients around the globe in regional, remote, rural, and urban areas by transforming any internet-connected device into a powerful medical examination and diagnostic tool. Backed by the Vonage Communications Platform, Visionflex is creating telehealth technology that changes lives.

"The need for high-quality telehealth solutions has skyrocketed since the onset of the COVID-19 pandemic, as patients and providers adapted and shifted to remote consultations and care," said Amitha Pulijala, VP of Product, Platform Services, AI and Video, Vonage. "As we look to the future, patients and providers alike will continue to expect seamless, convenient digital experiences. Vonage is proud to enable businesses like Visionflex to provide cutting-edge technology that is revolutionizing the way we think about healthcare around the world."

#contactcenterworld, @vonage

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

About Vonage:
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.

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More Editorial From Vonage

Published: Tuesday, February 15, 2022

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2022 Buyers Guide
Get Listed
Business Continuity

1.)

Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.)

OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.)	Vads VADS Business Continuity Plan VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.)

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.