News : Vista Equity Partners Acquisition of Lithium Technologies Has Been Completed
San Francisco, CA, USA, Aug, 2017 -- Lithium Technologies, Inc., a provider in social media management and online community solutions, announced that its acquisition by Vista Equity Partners ("Vista") is now complete. Originally announced on May 30, 2017, the transaction was completed on July 28, 2017. Lithium is now a portfolio company of Vista, a leading private equity firm focused on investments in software, data and technology-enabled businesses. Terms of the transaction were not disclosed.
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"The feedback from customers, partners, analysts and media on our joining the Vista portfolio of companies has been overwhelmingly positive," said Rob Tarkoff president and CEO of Lithium. "With access to Vista’s broad resources, we are now in an even stronger position to continue delivering on our vision of creating amazing digital customer experiences for our customers. This is an exciting time for Lithium, and with Vista’s backing we can now move faster, pursue bigger opportunities, and firmly cement ourselves as the market leader in digital customer experience."
"Digital customer experience is a key area that all big brands must address if they want to survive," said Alan Cline, Principal at Vista Equity Partners and Co-Head of the Vista Foundation Fund. "When we looked across the technology landscape we saw Lithium as the clear leader in the space, and are looking forward to driving the growth of the company with the Lithium team."
Lithium will maintain its headquarters in San Francisco and continue to operate its business as usual.
Posted by Veronica Silva Cusi, news correspondent
Source: Lithium Technologies
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About Lithium Technologies:
Customers want fast access to answers online, whether it’s through search or social media. When answers aren’t available, they make calls to your contact center or post their frustration on social networks for their friends and followers to see. So how do you generate answers on your website and respond to issues on Twitter and Facebook at scale? Lithium has the solution: 1. Drive requests through an online community and self-service knowledge base 2. Equip agents to respond efficiently on social channels while building awareness of your online resources 3. Tie your social support into your CRM system 4. Turn the resulting knowledge into valuable business assets for customers and employees alike.
Published: Wednesday, August 9, 2017