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News : Visual Forms with INI FormStudio Simplify Self-Service Response Collection

#contactcenterworld, @InteractiveNW

Tualatin, OR, USA, Sept 18, 2018 -- Contact center solutions developer Interactive Northwest, Inc. (INI) has released INI FormStudio™, an Interactive Voice Response (IVR) survey and response collection application that supports voice and visual interfaces and Speech-to-Text from multiple transcription engines.

INI FormStudio builds upon and replaces INI’s voice-based data collection product, INI AudioForms™. While INI FormStudio continues to support voice-based forms, it now also leverages visual IVR through web-based forms a caller can open in a mobile or desktop browser. 

"While it’s very convenient for people to be able to fill out forms over the phone, sometimes you want the option to see the form, especially if it requires a lot of information, such as a medical history or insurance quote application. With INI FormStudio, contact center administrators can create visual representations of a voice form that callers can open on a smartphone, making it easier for callers to provide the data that organizations need."- Danette Craig, Vice President and General Manager, Interactive Northwest, Inc.

#contactcenterworld, @InteractiveNW

Posted by Veronica Silva Cusi, news correspondent
Source: Interactive Northwest


About Interactive Northwest Inc:
Company LogoInteractive Northwest, Inc. (INI) is a provider in developing IVR self-service solutions for enterprise lever contact centers.
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Today's Tip of the Day - Offer Voice As Well As Touch Tone (Part 1)

Read today's tip or listen to it on podcast.

Published: Thursday, September 20, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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