#contactcenterworld, @InteractiveNW

Tualatin, OR, USA, Sept 18, 2018 -- Contact center solutions developer Interactive Northwest, Inc. (INI) has released INI FormStudio™, an Interactive Voice Response (IVR) survey and response collection application that supports voice and visual interfaces and Speech-to-Text from multiple transcription engines.

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INI FormStudio builds upon and replaces INI’s voice-based data collection product, INI AudioForms™. While INI FormStudio continues to support voice-based forms, it now also leverages visual IVR through web-based forms a caller can open in a mobile or desktop browser. 

"While it’s very convenient for people to be able to fill out forms over the phone, sometimes you want the option to see the form, especially if it requires a lot of information, such as a medical history or insurance quote application. With INI FormStudio, contact center administrators can create visual representations of a voice form that callers can open on a smartphone, making it easier for callers to provide the data that organizations need."- Danette Craig, Vice President and General Manager, Interactive Northwest, Inc.

#contactcenterworld, @InteractiveNW

Posted by Veronica Silva Cusi, news correspondent
Source: Interactive Northwest