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News : VitalVox Announces the Selection of Indosoft Q-Suite For Hosted Services
Fredericton, NB, Oct, 2014 -- VitalVox, a provider of hosted call center and PBX services, would like to announce that it has chosen to use the Indosoft Q-Suite as its platform. With this selection, VitalVox is leveraging the years of experience Indosoft has in offering a multi-tenant and scalable call center product and bringing that experience to its clients.
Indosoft’s contact center product, Q-Suite 5.7, is a contact center suite that has been deployed in multiple environments worldwide, both on premise and in the cloud. Q-Suite 5.7 offers outbound agents preview, progressive and predictive dialing modes, allowing managers to determine the best way to handle leads. On inbound, Q-Suite offers a skills-based ACD, and the ability to match incoming calls with existing contacts. Unified communications and scalability round out some of the key benefits VitalVox saw that would benefit their offering.
"VitalVox is an ideal fit for the Q-Suite. Our outbound dialer and skills-based ACD form the backbone of what a hosted multi-tenant provider needs. The ability to scale on-demand will be key as VitalVox grows their clientele" said Stephen Ray, Director of Accounts at Indosoft. "The ease of provisioning users and devices along with the large number of features will stand VitalVox in good stead with their clients."
Posted by Veronica Silva Cusi, news correspondent
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VitalVox is a provider of hosted call center and PBX services. By handling much of the infrastructure, it can provide an interface to world-class call center software while reducing the management costs to clients. Through their PBX services, VitalVox allows businesses to scale quickly without having to invest in and manage telephony switching hardware.
Indosoft Inc. is a global provider of call center software for Asterisk. It has been providing call center solutions to medium and large contact centers around the world for over nine years. It also licenses its ACD for Asterisk with .NET and socket library to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.
Published: Monday, October 27, 2014