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News : VIVA Awarded "Diamond Partner" by Avaya

#contactcenterworld, @Avaya

Manama, Bahrain, Oct 8, 2018 -- VIVA, a Unified Communication services provider in Bahrain, has been awarded the ‘Diamond Partner’ medal level by Avaya. 

The VIVA One launch event was attended by Senior Government Officials and VIVA Business clients from different sectors. 

Commenting on this occasion, Mr. Ulaiyan Al Wetaid, VIVA CEO said, "Our fruitful collaboration with Avaya has well reflected in the launch of "VIVA One". Thus, bringing Bahrain’s digital vision to reality is a priority and enabling the drivers for supporting "Cloud First" initiative led by E-Government authority."

VIVA CEO continued, "We want to continue on this roadmap to success by making it even easier for startup and established businesses within diverse market of the Kingdom to adopt digital transformation in their daily business operations".

Fadi Mubarak, VP Channel, Avaya International said ""VIVA One Solution, and the diamond Status that Viva Bahrain achieved with Avaya are the natural result of a partnership between two organizations that share the same vision as to what our joint customers from different industries require today and committed to meeting and exceeding those customer expectations.

VIVA One offering will help accelerate the adoption and integration of advanced Unified Communications services into our customers’ business strategies and operational workflows to allow them to efficiently address the opportunities they are going after."

#contactcenterworld, @Avaya

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.zawya.com


About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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Today's Tip of the Day - Do You Divert Calls Between Offices?

Read today's tip or listen to it on podcast.

Published: Wednesday, October 10, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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