News : VivaCell-MTS Ensures Easier Access to Emergency Situations Service
Lori, Armenia, May 14, 2015 -- VivaCell-MTS has enhanced the accessibility of 911 services through mobile communication service for the population. Now, when dialing 911 or 112 numbers over the mobile, the subscribers of the Company living in Lori, Ararat, Shirak, Gegharquninq and Syuniq regions, will reach the local offices of the Emergency Situations Service.
The new system was implemented after passing successful testing in the listed regions. In the past, when contacting the 911, the residents would reach the Call Center of the Crisis Management Center of the Ministry of Emergency and Territorial Administration in Yerevan, which handled the call by instructing the local office to take appropriate action.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Owing to the recently installed special equipment, the call is now redirected to the local office of the Emergency Situations Service based on the information received from the cellular tower handling the call from a resident to either 911 or 112 free numbers, which is made possible in the frame of the cooperation between Ministry of Emergency Situations and Territorial Administration of Armenia and the Company. The innovation is aimed at shortening the response time of the rescue service in emergency situations.
The new system will be gradually expanded across all regions of the country.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Ask For Ideas
More Editorial From VivaCell-MTS
VivaCell-MTS ("K-Telecom" CJSC) is Armenia's telecommunications operator, providing 2G/3.75G/4G network reach and spreading a wide range of Voice and Data services all across Armenia.
Published: Wednesday, May 20, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Content Guru helps organisations to communicate better, enabling them to satisfy the increasing expectations of both customers and colleagues. Our innovative cloud-based technology reduces the cost an...
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...