News : Vizolution & NatWest Named as FStech Award Winners
#contactcenterworld, @vizolution, @natwest_help
London, UK March, 2016 -- Vizolution in partnership with NatWest and Sapient Nitro has won Best Use of Technology in Customer Service at the FStech awards.
The FStech Awards are in their 16th year and recognise excellence and innovation in the field of information technology within the UK and EMEA financial services sector.
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The award recognised the new DigiDocs customer portal for NatWest which was based on Vizolution’s Omni-channel document solution vDoc.
Bill Safran, CEO of Vizolution said, "We are delighted to have been recognised for the exceptional customer service that the solution provides to NatWest customers. In creating DigiDocs ensuring a positive customer experience was the main objective.
Ankit Chhajer - Digital Lead, Sales Experience Optimisation – NatWest said, "It was a pleasure to work with Vizolution to deliver this innovation in customer experience. We had a very clear vision on how we wanted to disrupt the customer loan application process and thanks to the sophistication of the Vizolution system there was minimal IT resource required to customise DigiDocs which enabled NatWest to work in agile manner to bring the product to market in only 15 weeks.
Posted by Laura Collins, Editorial Management
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Vizolution is a UK provider of innovative visual sales solutions.
National Westminster Bank Plc, commonly known as NatWest, is the largest retail and commercial bank in the United Kingdom.
Published: Wednesday, April 6, 2016
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