News : Vizolution & NatWest Named as FStech Award Winners
#contactcenterworld, @vizolution, @natwest_help
London, UK March, 2016 -- Vizolution in partnership with NatWest and Sapient Nitro has won Best Use of Technology in Customer Service at the FStech awards.
The FStech Awards are in their 16th year and recognise excellence and innovation in the field of information technology within the UK and EMEA financial services sector.
The award recognised the new DigiDocs customer portal for NatWest which was based on Vizolution’s Omni-channel document solution vDoc.
Bill Safran, CEO of Vizolution said, "We are delighted to have been recognised for the exceptional customer service that the solution provides to NatWest customers. In creating DigiDocs ensuring a positive customer experience was the main objective.
Ankit Chhajer - Digital Lead, Sales Experience Optimisation – NatWest said, "It was a pleasure to work with Vizolution to deliver this innovation in customer experience. We had a very clear vision on how we wanted to disrupt the customer loan application process and thanks to the sophistication of the Vizolution system there was minimal IT resource required to customise DigiDocs which enabled NatWest to work in agile manner to bring the product to market in only 15 weeks.
Posted by Laura Collins, Editorial Management
Today's Tip of the Day - Utilize Time & Money Saving Tools
More Editorial From Vizolution
Vizolution is a UK provider of innovative visual sales solutions.
National Westminster Bank Plc, commonly known as NatWest, is the largest retail and commercial bank in the United Kingdom.
Published: Wednesday, April 6, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...
Doxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transf...
Content Guru helps organisations to communicate better, enabling them to satisfy the increasing expectations of both customers and colleagues. Our innovative cloud-based technology reduces the cost an...