News : Vlocity Delivers Vlocity Clickstream Analytics, Extending the Power of Salesforce Wave Analytics
San Francisco, CA, USA, Sept 1, 2016 -- Vlocity delivered Vlocity Clickstream Analytics, an app powered by Salesforce Wave Analytics, allowing business users to learn from the valuable insights of customer interactions, at a click-by-click level of detail from any device.
"Salesforce Wave Analytics enables Vlocity to deliver critical service insights and operating metrics in customer-intensive industries such as telecommunications, insurance, health and the public sector," said Raja Singh, Vice President, Products at Vlocity. "Vlocity-enabled contact centers now have clear visibility into how long each step of their sales and service processes is taking, and what every agent and customer is doing along the way. With Vlocity, every contact center can analyze, learn and innovate with the speed and agility provided by the cloud and the power of the Salesforce platform."
"Wave Analytics is seeing rapid global adoption as companies everywhere are demanding mobile, actionable data discovery and analytics that are embedded in every business process and allow employees to be smarter about their customers," said Ketan Karkhanis, SVP Product Management, Analytics Cloud, Salesforce. "We are excited to extend the power of Wave apps to even more departments and industries with our innovative portfolio of ISV Wave apps now live in the AppExchange."
Posted by Veronica Silva Cusi, news correspondent
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About Vlocity, Inc.:
Vlocity, a leading industry cloud software company, empowers companies to deliver unified, industry-specific customer experiences. Vlocity industry cloud apps are modern cloud and mobile software that embed industry-specific functionality, best practices, and business processes for customer-centric industries. Built in partnership with Salesforce, the world''s
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Tuesday, September 6, 2016