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News : VMC to Start Helpline for Water Supply Plaints

#contactcenterworld

Vadodara, India, Mar, 2022 -- In a recent meeting over complaints of erratic or contaminated water supply, the Vadodara Municipal Corporation (VMC) decided to start a helpline to address complaints related to water supply in the city. The complaints will also have to be followed up by senior staffers of the civic body.

As the mercury rises, it is expected that such complaints will increase. The helpline has made its two numbers — 6359776345 and 02652481828 — operational from Tuesday and these will be available from 6am to 10pm.

To ensure that the complaints are attended to, executive engineer of each zone will have to hold meeting with water supply department officials to supervise work. Every Monday, the deputy municipal commissioner of each zone will hold meetings with the water supply department to look into the situation. An awareness drive against use of motors in taps during water supply timings will also be taken up.

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To prevent contamination of water due to choked sewage lines and storm water drains, a drive to clean them is also on the cards. The civic body hopes to take care of waterborne diseases too by ensuring clean water supply.

The complaints that can be made to the helpline include those regarding low pressure, no water supply, drawing water from taps for VMC water supply using motors, contaminated water supply, leakage in water supply pipelines as well as those regarding wastage of water.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com


Today's Tip of the Day - Voice Mail

Read today's tip or listen to it on podcast.

Published: Friday, March 18, 2022

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2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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