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News : VMware Empowers Customers to Build their Multi-Cloud Future

#contactcenterworld, @vmwarenews

Palo Alto, CA, USA, Sept 29, 2020 -- This week at VMworld 2020, VMware, Inc. (NYSE: VMW) announced new innovations to help customers build, run, manage, connect, and protect any app on any cloud. With these new and updated offerings, customers and partners can unlock multi-cloud’s full potential value by providing more developer freedom while providing IT with consistent and efficient security and operations.

The company also announced its intent to acquire SaltStack, a provider in building event-driven automation software. Following the close, SaltStack will enable VMware to significantly broaden its software configuration management and infrastructure and network automation capabilities. 

"VMware has reached a major milestone in its plan to unlock the power of every cloud for every business. We now support customers’ application strategies by delivering VMware-based services on every major public cloud provider and hundreds of VMware Cloud Verified partners worldwide," said Raghu Raghuram, chief operating officer, products and cloud services, VMware. "As we drive our strategy forward, we are expanding our portfolio of cloud infrastructure, operations, and security services to enable faster application migration and modernization, and better business agility and resiliency."

#contactcenterworld, @vmwarenews

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About VMware:
Company LogoVMware, a provider of virtualization and cloud infrastructure, delivers customer-proven solutions that accelerate IT by reducing complexity and enabling more flexible, agile service delivery. Leveraging VMware vSphere™, a widely deployed foundation for cloud computing, VMware enables enterprises to adopt a cloud model that addresses their unique business challenges. VMware's approach speeds the transition to cloud computing while preserving existing investments and improving security and control. With more than 250,000 customers and 25,000 partners, VMware solutions help organizations of all sizes to lower costs, increase business agility and ensure freedom of choice.
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Today's Tip of the Day - Incentives

Read today's tip or listen to it on podcast.

Published: Thursday, October 1, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445
 

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