News : Vocalcom and Aeriandi Announce Partnership
25th January 2016 -- Vocalcom, a global provider of cloud-based call centre software, has announced its intention to partner with Aeriandi, a cloud-based Level 1 PCI DSS service provider. This will be to integrate their Agent Pay and IVR Assist solutions and to provide a solution that eliminates telephone based card data, from both Vocalcom’s and their customer’s infrastructure.
Lindsay Brown, Head of Channels at Aeriandi, said "We are delighted to be working with Vocalcom to provide cloud based PCI DSS compliance solutions. Both organisations have a strong heritage of delivering high quality, scalable solutions."
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Vocalcom is a global provider of cloud technology which helps businesses win more customers, serve better and grow faster. With more than 3,600 customers in 47 countries, is one of the foremost players in cloud contact center software, omnichannel customer experience, & sales acceleration technology. Vocalcom provides a compliant, multi-tenant cloud call center, that provides all the benefits of enterprise-level call center software without the cost or hassle, meaning businesses can invest their money in further expansion and scale the use of Vocalcom to support their growth. With Vocalcom solutions, sales and service professionals benefit from a great value customer contact solution which ensures teams can continually improve performance, win more customers, and deliver a personalized customer service experience all in one place.
Aeriandi’s comprehensive voice security solutions deliver complete protection from the start to the end of every call. Whether PCI DSS, MiFID II, Dodd Frank, FCA or other, compliance can be complicated and expensive to attain and maintain, which is where we can help. Our secure voice solutions are being used by large corporates with highly complex infrastructures. From call recording, archiving and PCI phone payments, to fraud detection and speech analytics, we’ve got you covered. Our 100% Software-as-a-Service solution delivers industry leading functionality and security, without the need to ever install anything on site.
Published: Tuesday, January 26, 2016