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News : Vocalcom and NCR Announce Strategic Relationship
Dubai, UAE, June 15, 2015 -- Vocalcom, a contact center solutions provider, announces a strategic relationship with NCR Corporation (NYSE: NCR), a global provider in consumer transaction technologies, to provide omnichannel cloud-based contact center services in the United Arab Emirates (UAE).
Under this relationship, Vocalcom will provide NCR with its Cloud Contact Centre solutions. NCR will integrate and resell the solution to customers in the local financial, retail, government and other sectors, offering them enhanced customer services with cloud-based contact centres that support all channels from voice to social media.
Once integrated with Vocalcom's solutions, the NCR turnkey offer will provide a real omnichannel customer services management portal with a single consistent view that incorporates everything from phone, web chat, email, SMS and social networks. This will be in addition to its existing applications such as sales and complaint management and single view agent. It enables businesses to offer personalized services based on customers' interaction histories and provide consistent level of services across all channels.
Ali Kassab, (EVP Corporate Growth, ME, Africa, APAC) of Vocalcom said: "With the unique offering of Vocalcom and the large coverage and expertise of NCR, we believe this partnership will see a vast array of success stories. Both companies have a mutual understanding of improving customers' businesses and transforming the omnichannel customer experiences," added Kassab.
Posted by Veronica Silva Cusi, news correspondent
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Vocalcom is a global provider of cloud technology which helps businesses win more customers, serve better and grow faster. With more than 3,600 customers in 47 countries, is one of the foremost players in cloud contact center software, omnichannel customer experience, & sales acceleration technology. Vocalcom provides a compliant, multi-tenant cloud call center, that provides all the benefits of enterprise-level call center software without the cost or hassle, meaning businesses can invest their money in further expansion and scale the use of Vocalcom to support their growth. With Vocalcom solutions, sales and service professionals benefit from a great value customer contact solution which ensures teams can continually improve performance, win more customers, and deliver a personalized customer service experience all in one place.
About NCR Corporation:
NCR Corporation a provider of consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.
Published: Tuesday, June 16, 2015