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News : Vocalcom and Zendesk Provide Services to PIXmania
PIXmania, a European e-commerce retailer and on-line electrical retailers, has been on a journey to become a lean provider. PIXmania wanted to transform the service experience it provides when dealing with customer facing departments, merchants and carriers regardless of the communication channel. Vocalcom and Zendesk, Inc. (NYSE: ZEN) have integrated their software to provide PIXmania an integrated multichannel customer service solution.
"We are very pleased with the initial customer feedback on our new customer service. It exemplifies how we are becoming a lean enterprise."
- Jens Becker, president, PIXmania
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Pixmania is a French-based e-commerce website, founded in 2000. It promotes a variety of products, including consumer electronics and baby products, with turnover of over €300million in 2013.
Vocalcom is a global provider of cloud technology which helps businesses win more customers, serve better and grow faster. With more than 3,600 customers in 47 countries, is one of the foremost players in cloud contact center software, omnichannel customer experience, & sales acceleration technology. Vocalcom provides a compliant, multi-tenant cloud call center, that provides all the benefits of enterprise-level call center software without the cost or hassle, meaning businesses can invest their money in further expansion and scale the use of Vocalcom to support their growth. With Vocalcom solutions, sales and service professionals benefit from a great value customer contact solution which ensures teams can continually improve performance, win more customers, and deliver a personalized customer service experience all in one place.
Published: Friday, December 12, 2014