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News : Vocalcom Bringing New Contact Center Software Apps for Mobile Devices
Paris, Feb 13, 2014 -- In today’s mobile world, the ability to respond to mobile customers’ preferences creates sustainable competitive advantage. Vocalcom, a provider in contact center software solutions, announces that it has partnered with TapCrowd, a mobile apps platform, to power intuitive mobile customer experiences and enhance the effectiveness of every interaction on mobile devices.
Smartphones and tablets are rapidly changing the behavior of consumers. Vocalcom Mobile offers business users a complete set of features to connect with customers on their mobile devices. Including, a cloud-based drag-and-drop app builder and integrated contact center capabilities.
Customer Experience is the new differentiator for enterprises, brands and retailers. Highly successful companies listen to their customers and provide a personalized mobile customer experience. The Customer is King (again), and today’s Customer has changed: always connected, with a smartphone in one hand, and a briefcase or coffee in the other. Calling, texting, posting, sharing, reading. The number of always-connected consumers is growing, in fact it's - exploding.
Several business tools are also available, such as an appointment scheduler; Passbook Coupons; and GPS tracking for strategic location-based marketing; Contact Features, which includes one-touch calling, QR code and website integration.
TapCrowd is really excited about this development says Niko Nelissen, CEO of TapCrowd. Mobile is a huge part of everyday life, more and more companies use mobile apps to stay engaged with customers. Now the apps become the omni-channel link to the consumer. Personal, relevant, context-aware and direct.
"The magic that makes it all happen is big data," explains Niko Nelissen. In order to really understand your customers, you need to capture their behavior, their context, their activities and turn that into real-time actionable insights for the contact center.
Posted by Veronica Silva Cusi, news correspondent
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Vocalcom is a global provider of cloud technology which helps businesses win more customers, serve better and grow faster. With more than 3,600 customers in 47 countries, is one of the foremost players in cloud contact center software, omnichannel customer experience, & sales acceleration technology. Vocalcom provides a compliant, multi-tenant cloud call center, that provides all the benefits of enterprise-level call center software without the cost or hassle, meaning businesses can invest their money in further expansion and scale the use of Vocalcom to support their growth. With Vocalcom solutions, sales and service professionals benefit from a great value customer contact solution which ensures teams can continually improve performance, win more customers, and deliver a personalized customer service experience all in one place.
Published: Tuesday, February 18, 2014