News : Vocalcom Software Appointed by DAMAC Properties
Dubai, Oct 16, 2014 -- Vocalcom, a multi-channel contact centre solutions provider for the Middle East and Africa has been appointed by Dubai-based real estate developer, DAMAC Properties as its supplier of choice to enhance its offering to current customers.
DAMAC Properties, established in 2002 as a residential, leisure and commercial developer in the Middle East, will use Vocalcom’s Unified Contact Centre System across all multimedia channels catered to each of the property developer’s respective business units. The system will also give the organisation access to a contact centre routing strategy as well as incorporating with Siebel CRM system through Computer Telephony integration.
DAMAC were looking for a solution that would not only integrate with its current CRM system but also integrate with multiple business units including sales/leads, collections, facility management and customer relationship management.
With large numbers of agents and supervisors across the organisation, the Vocalcom contact centre software solution will allow DAMAC to better serve customers using Multimedia inbound and outbound call facilities, emails, SMS’s and faxes. The solution will also allow call recording and reporting of customer interaction, enabling DAMAC to monitor its productivity, thus increasing customer loyalty.
Posted by Veronica Silva Cusi, news correspondent
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Vocalcom is a global provider of cloud technology which helps businesses win more customers, serve better and grow faster. With more than 3,600 customers in 47 countries, is one of the foremost players in cloud contact center software, omnichannel customer experience, & sales acceleration technology. Vocalcom provides a compliant, multi-tenant cloud call center, that provides all the benefits of enterprise-level call center software without the cost or hassle, meaning businesses can invest their money in further expansion and scale the use of Vocalcom to support their growth. With Vocalcom solutions, sales and service professionals benefit from a great value customer contact solution which ensures teams can continually improve performance, win more customers, and deliver a personalized customer service experience all in one place.
About DAMAC Properties:
DAMAC Properties is a property development company in the Middle East, based in Dubai, in the United Arab Emirates.
Published: Monday, October 20, 2014
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