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News : Vocalcom Comes to Australia via Quality Connex
Sydney, Australia, May 24, 2016 -- Vocalcom has inked a deal with Quality Connex, a Sydney-based cloud software and consulting company, as its exclusive distributor in Australia and New Zealand.
Under the terms of the agreement, Quality Connex has exclusive rights to sell the Vocalcom suite of cloud omnichannel contact centre solution and its native built-in solution for Salesforce in the region.
Alexandre Oddos, chief operating officer of Vocalcom, said, "Quality Connex has successfully designed, built and supported Vocalcom cloud software for the past two years in the Australian market. This exclusive arrangement is recognition of the significant strategic growth that has been achieved and the customer success delivered by Quality Connex in supporting cloud-driven innovation while at the same time increasing Vocalcom’s brand recognition in the Australian market.
Sarel Roets, chief technology officer, Quality Connex, said, "We are thrilled that our success to date has been recognised with our appointment as exclusive distributor for Vocalcom in Australia and New Zealand. Our relationship has blossomed based on a true team approach to delivering cloud solutions to the market. As the only vendor able to provide a true cloud omnichannel offering Quality Connex has benefitted from both new avenues to market and the appetite for cloud-based software in Australian business."
Posted by Veronica Silva Cusi, news correspondent
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Vocalcom is a global provider of cloud technology which helps businesses win more customers, serve better and grow faster. With more than 3,600 customers in 47 countries, is one of the foremost players in cloud contact center software, omnichannel customer experience, & sales acceleration technology. Vocalcom provides a compliant, multi-tenant cloud call center, that provides all the benefits of enterprise-level call center software without the cost or hassle, meaning businesses can invest their money in further expansion and scale the use of Vocalcom to support their growth. With Vocalcom solutions, sales and service professionals benefit from a great value customer contact solution which ensures teams can continually improve performance, win more customers, and deliver a personalized customer service experience all in one place.
About Quality Connex:
Quality Connex provide a SaaS Contact Centre solution to customers in Australia and New Zealand. Our business also provide Consulting in all aspects of the Contact Centre and outsourced quality evaluations.
Published: Thursday, May 26, 2016