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News : Vocalcom Continued to Reign as Contact Center Software Leader for the 4th Quarter in a Row
Paris, France, March 10, 2016 -- Vocalcom continued to reign as Contact Center Software leader for the 4th quarter in a row, while LiveChat overtook previous leaders Zendesk and Desk.com to come in at number one in Customer Service for the first time since the ranking launched in April 2015. The top CRM for Q1 2016 is Insightly.
GetRank is aimed at small and medium sized business owners looking to make a first assessment of cloud based Customer Success software for their company. The ranking is based on five unique data points including user reviews, integrations, mobile app availability, media presence, and security.
Each data point is scored out of 20 for a total possible score out of 100. LiveChat scored highly for reviews in the Customer Service category with a perfect 20, while Kayako came out on top in security in the same category. Salesforce took the high scores in CRM for media presence and integrations, while Vocalcom Virtual Contact Center won over the call center crowd with their high scoring reviews and security.
"We are extremely pleased that Vocalcom Cloud Customer Success Platform has been recognized ranked #1 in the list of the Top 25 Contact Center Solutions by GetRank," said Anthony Dinis, Vocalcom CEO. Being ranked #1 in the cloud contact center software category underscores our commitment to elevating the customer experience and boosting business results."
Posted by Veronica Silva Cusi, news correspondent
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Vocalcom is a global provider of cloud technology which helps businesses win more customers, serve better and grow faster. With more than 3,600 customers in 47 countries, is one of the foremost players in cloud contact center software, omnichannel customer experience, & sales acceleration technology. Vocalcom provides a compliant, multi-tenant cloud call center, that provides all the benefits of enterprise-level call center software without the cost or hassle, meaning businesses can invest their money in further expansion and scale the use of Vocalcom to support their growth. With Vocalcom solutions, sales and service professionals benefit from a great value customer contact solution which ensures teams can continually improve performance, win more customers, and deliver a personalized customer service experience all in one place.
Published: Monday, March 14, 2016