News : Vocalcom Continued to Reign as Contact Center Software Leader for the 4th Quarter in a Row
Paris, France, March 10, 2016 -- Vocalcom continued to reign as Contact Center Software leader for the 4th quarter in a row, while LiveChat overtook previous leaders Zendesk and Desk.com to come in at number one in Customer Service for the first time since the ranking launched in April 2015. The top CRM for Q1 2016 is Insightly.
GetRank is aimed at small and medium sized business owners looking to make a first assessment of cloud based Customer Success software for their company. The ranking is based on five unique data points including user reviews, integrations, mobile app availability, media presence, and security.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Each data point is scored out of 20 for a total possible score out of 100. LiveChat scored highly for reviews in the Customer Service category with a perfect 20, while Kayako came out on top in security in the same category. Salesforce took the high scores in CRM for media presence and integrations, while Vocalcom Virtual Contact Center won over the call center crowd with their high scoring reviews and security.
"We are extremely pleased that Vocalcom Cloud Customer Success Platform has been recognized ranked #1 in the list of the Top 25 Contact Center Solutions by GetRank," said Anthony Dinis, Vocalcom CEO. Being ranked #1 in the cloud contact center software category underscores our commitment to elevating the customer experience and boosting business results."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - User Queue Choice
More Editorial From Vocalcom
Vocalcom is a global provider of cloud technology which helps businesses win more customers, serve better and grow faster. With more than 3,600 customers in 47 countries, is one of the foremost players in cloud contact center software, omnichannel customer experience, & sales acceleration technology. Vocalcom provides a compliant, multi-tenant cloud call center, that provides all the benefits of enterprise-level call center software without the cost or hassle, meaning businesses can invest their money in further expansion and scale the use of Vocalcom to support their growth. With Vocalcom solutions, sales and service professionals benefit from a great value customer contact solution which ensures teams can continually improve performance, win more customers, and deliver a personalized customer service experience all in one place.
Published: Monday, March 14, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...