News : Vocalcom, New Frontier Group Enter Global Distribution Deal
May 16, 2014 -- Multi-channel contact centre software provider, Vocalcom and New Frontier Group have partnered to expand the Vocalcom Effortless Contact Centre platform to Central and Eastern Europe (CEE) and Commonwealth of Independent States (CIS) regions.
Vocalcom provides multi-channel contact centre services in the cloud, on-premise or any hybrid combination. Vocalcom's Effortless Contact Centre is an inclusive all-in-one service, packaged for rapid deployment and management by contact centre practitioners, eliminating the need for IT-intensive projects.
Posted by Veronica Silva Cusi, news correspondent
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Vocalcom is a global provider of cloud technology which helps businesses win more customers, serve better and grow faster. With more than 3,600 customers in 47 countries, is one of the foremost players in cloud contact center software, omnichannel customer experience, & sales acceleration technology. Vocalcom provides a compliant, multi-tenant cloud call center, that provides all the benefits of enterprise-level call center software without the cost or hassle, meaning businesses can invest their money in further expansion and scale the use of Vocalcom to support their growth. With Vocalcom solutions, sales and service professionals benefit from a great value customer contact solution which ensures teams can continually improve performance, win more customers, and deliver a personalized customer service experience all in one place.
Published: Tuesday, May 20, 2014