News : Vocalcom Partners Teleopti in Middle East & Africa
Oct 3, 2014 -- Teleopti, a workforce management (WFM) and telecom expense management (TEM) systems provider, has tied up with Vocalcom in the Middle East and Africa to develop a comprehensive service for providers such as banks, airlines and governmental bodies.
The Teleopti WFM service is designed to help customers optimise their day-to-day call centre operations, stimulating operatives' commitment, and providing accurate forecasting to hinder performance shortcomings.
This collaboration between Vocalcom MEA and Teleopti MEA will help companies in the region tap into the latest contact centre technologies, providing decision makers with simple-to-use tools, immediate updates, and the possibility to monitor agents' performance via a set of KPIs.
Posted by Veronica Silva Cusi, news correspondent
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Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling. Founded in 1992, Swedish-established Teleopti has custo¬mers in over 80 countries, numerous offices around the world – from Beijing to São Paolo – and a comprehensive global network of partners.
Vocalcom is a global provider of cloud technology which helps businesses win more customers, serve better and grow faster. With more than 3,600 customers in 47 countries, is one of the foremost players in cloud contact center software, omnichannel customer experience, & sales acceleration technology. Vocalcom provides a compliant, multi-tenant cloud call center, that provides all the benefits of enterprise-level call center software without the cost or hassle, meaning businesses can invest their money in further expansion and scale the use of Vocalcom to support their growth. With Vocalcom solutions, sales and service professionals benefit from a great value customer contact solution which ensures teams can continually improve performance, win more customers, and deliver a personalized customer service experience all in one place.
Published: Monday, October 6, 2014