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News : Vocalcom Positioned as a Visionary in the Gartner Magic Quadrant

#contactcenterworld, @Vocalcom, @Gartner_inc

Paris, France, Nov 7, 2016 -- Vocalcom a global provider of software and cloud services for omnichannel customer experience, cloud contact center and inside sales platform, has been positioned as a Visionary in the Gartner 2016 Magic Quadrant for Contact Center as a Service, Western Europe. Vocalcom is the only one company to also be named a Niche Player in the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide.

"For more than 20 years, we’ve helped companies of all sizes deliver an outstanding customer experience while improving performance and reducing operating costs," said Anthony DINIS, Vocalcom founder. "And since 2010, we’ve provided our customers with cloud contact center deployment options – in addition to our industry-leading premises solution. And as the vendor positioned for its vision for cloud customer engagement solutions, we also offer contact centers the kind of future innovation required to make superior service a key competitive differentiator. Our omnichannel customer interaction and inside sales platform helps businesses deliver personalized customer relationships, drive more effective sales and service teams and integrate communication channels with CRM data. We are delighted that our technology has been recognized to simplify omnichannel customer interaction in a way that is secure, differentiated and cost-effective"

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According to the report, Gartner describes Magic Quadrant Leaders as follows: "Given that the CCaaS market in North America is still maturing, Leaders can best be described as suppliers with a strong multichannel product and service capability, and that have already amassed a large installed base of both large and small customers. They also benefit from being able to support varying levels of deployment complexity, including multichannel deployments and integration to a variety of third-party systems."

"Today we have on-premises, cloud and hybrid solutions to meet virtually any business requirement imaginable," Anthony said. "While our first commitment is to giving customers maximum choice, we see the cloud as a powerful way to improve the customer experience. As a result, we’ve bet big on it and are excited to offer visionary capabilities in the coming year that we believe will enable contact centers to deliver unprecedented levels of personalization to help their business leap-frog the competition."

The Western Europe Gartner Magic Quadrant for Contact Center as a Service, provides an analysis of vendors in the market based on their ability to execute and completeness of vision.

#contactcenterworld, @Vocalcom, @Gartner_inc

Posted by Veronica Silva Cusi, news correspondent
Source: Vocalcom

About Vocalcom:
Company LogoVocalcom is a global provider of cloud technology which helps businesses win more customers, serve better and grow faster. With more than 1,400 customers in 47 countries, is one of the foremost players in cloud contact center software, omnichannel customer experience, & sales acceleration technology. Vocalcom provides a compliant, multi-tenant cloud call center, that provides all the benefits of enterprise-level call center software without the cost or hassle, meaning businesses can invest their money in further expansion and scale the use of Vocalcom to support their growth. With Vocalcom solutions, sales and service professionals benefit from a great value customer contact solution which ensures teams can continually improve performance, win more customers, and deliver a personalized customer service experience all in one place.
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About Gartner:
Company LogoGartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
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Today's Tip of the Day - Maintaining Customer Notes

Read today's tip or listen to it on podcast.

Published: Tuesday, November 8, 2016

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2020 Buyers Guide Help Desk Software

eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

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