News : Vocalcom to Unveil Latest Tools in Contact Automation
Dubai, UAE, Sept 28, 2015 -- Vocalcom is set to reveal its latest offerings in contact automation during the coming 35th edition of GITEX Technology Week. The company's newest set of tools in contact automation have been designed to help the telemarketing, advertising, collection and video broadcasting segments increase in their customer satisfaction levels--driving in an increase in productivity and improved efficiencies. In addition, the company will also feature its diverse cloud solutions portfolio, which is expected to play a significant role in current 'smart' transformation initiatives.
Ali Kassab, Executive Vice president, Corporate Growth, Middle East, Africa and APAC, Vocalcom said: "We recognize the need to further reinforce customer service in the region amidst the emergence of new technological innovations in the market."
Posted by Veronica Silva Cusi, news correspondent
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Vocalcom is a global provider of cloud technology which helps businesses win more customers, serve better and grow faster. With more than 3,600 customers in 47 countries, is one of the foremost players in cloud contact center software, omnichannel customer experience, & sales acceleration technology. Vocalcom provides a compliant, multi-tenant cloud call center, that provides all the benefits of enterprise-level call center software without the cost or hassle, meaning businesses can invest their money in further expansion and scale the use of Vocalcom to support their growth. With Vocalcom solutions, sales and service professionals benefit from a great value customer contact solution which ensures teams can continually improve performance, win more customers, and deliver a personalized customer service experience all in one place.
Published: Thursday, October 1, 2015