News : Calltime Signs Agreement with Kinetic BPO
Sydney, Australia, May 22, 2014 -- Vocalcom, a provider in omni-channel unified contact centre software solutions, has through its agent in Australia, signed a memorandum of understanding for a multi-year supply agreement with Kinetic BPO Pty Ltd.
The agreement was made with Calltime, the Australian based agent for Vocalcom. Paul Luketich, Managing Director for Calltime said, "Kinetic BPO has had an existing relationship with Vocalcom in Dubai for its Middle East operations. The extension of this relationship to its Australasian operations confirms their confidence in the Vocalcom Cloud Based platform for delivery of best in class customer interaction solutions. By using Vocalcom, Kintetic will be able to manage the entire customer journey on behalf of their customers. Interactions should not be limited to voice or email and now with Vocalcom’s offering they can now offer their customers other communication channels that are usually missing from other Contact Centre software solutions."
The agreement will see Calltime supply contact centre software technology over a 3 year period. Kinetic BPO’s CEO, Joe Tawfik, said: "We have positioned Kinetic as a Next Generation BPO provider specializing in elevating the customer experience for our clients. We believe the Vocalcom solution is unique in the Australian marketplace because of its rich omni-channel features, especially around social media like Facebook and mobile interactions. As more consumers move away from traditional channels such as voice and use the web and mobiles as their preferred channels the need to design an effortless high quality customer experience through these channels has become of paramount importance for companies wanting to deliver an exceptional customer experience."
Posted by Veronica Silva Cusi, news correspondent
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Vocalcom is a global provider of cloud technology which helps businesses win more customers, serve better and grow faster. With more than 3,600 customers in 47 countries, is one of the foremost players in cloud contact center software, omnichannel customer experience, & sales acceleration technology. Vocalcom provides a compliant, multi-tenant cloud call center, that provides all the benefits of enterprise-level call center software without the cost or hassle, meaning businesses can invest their money in further expansion and scale the use of Vocalcom to support their growth. With Vocalcom solutions, sales and service professionals benefit from a great value customer contact solution which ensures teams can continually improve performance, win more customers, and deliver a personalized customer service experience all in one place.
Published: Wednesday, May 28, 2014