News : Voci and TopBox Partner to Provide Voice-based Root Cause Analysis
Washington, DC and Pittsburgh, PA, USA, July 14, 2016 -- Voci Technologies, a provider of speech-to-text transcription and speech analytics, announced its new partnership with TopBox, a cloud-based provider of interaction analytics for the contact center. Voci's V-Spark Voice Analytics™ engine will be integrated into TopBox's analytics software for a comprehensive view of customer interactions.
"Voci has been fantastic to work with," says Jeff Yentis, President of TopBox. "We evaluated several other vendors to see which one had the most accurate transcripts and the most robust technology. Voci had far and away the highest accuracy and the easiest integration. You can't generate high-quality insights without high-quality speech data, and Voci provides exactly that."
Voci CEO Anthony Gadient adds, "TopBox has an attractive analytics platform for root cause analysis. The addition of Voci's voice transcription capabilities to that platform will accelerate the adoption of this disruptive capability across the contact analytics market. We're excited to work with a company that's on the leading-edge of technology like TopBox and look forward to a long and successful relationship."
Posted by Veronica Silva Cusi, news correspondent
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About Voci Technologies Incorporated:
Voci Technologies delivers speech solutions for business intelligence, electronic discovery, and voicemail to text.
Founded by contact center veterans Brian Timmons, Chris Tranquill and Jeff Yentis, TopBox was formed to address the market’s lack of intuitive, affordable tools that contact center teams can use to solve issues without the help of expensive data scientists and consultants.
Published: Friday, July 15, 2016