Suva, Fiji, Sept 5, 2019 -- Vodafone has achieved another milestone by launching an Artificial Intelligence (AI) driven contact centre chatbot.
"Joe", is Vodafone’s 24/7 digital assistant, designed to improve customer experience, allowing a seamless conversation for several queries.
Chatbots are some of the industry’s newest tools designed to simplify the interaction between humans and computers.
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It is a software that uses Artificial Intelligence and Machine Learning technologies to simulate a conversation (or chat) with a user in natural language through messaging applications, websites and mobile apps.
Chief Commercial Officer, Ronald Prasad has revealed that "Joe" is highly skilled to provide responses to simple enquiries such as balance checks, phone prices, checking sim status, APN settings, information on plans, roaming and current promotions.
"Joe" has a local persona to provide Vodafone customers with similar warmth that the people are used to when engaging with their contact centre. Customers can use "Bula" to start a conversation and "Moce" to end the conversation.
Posted by Veronica Silva Cusi, news correspondent
Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
Published: Friday, September 6, 2019
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