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News : Vodafone and Ambit Partner to Offer Digital Assistant to Kiwi Businesses

#contactcenterworld, @vodafonegroup

Auckland, New Zealand, July, 2021 -- Vodafone NZ announced an exclusive partnership with Ambit to bring their enterprise grade chatbot platform underpinned by AI and natural language processing, designed to deliver 24/7 personalised customer service, to its contact centre customers across Aotearoa.

Ambit is a Kiwi start-up success story, founded in 2017 and a 2018 graduate of Vodafone’s Xone accelerator programme. It works with many well-known brands across New Zealand to provide digital customer service.

Glenn Johnstone, Head of ICT Vodafone said: "We’re delighted to be partnering with Ambit, a company we clearly know well, to offer our customers an automated chat solution."

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He continued: "As customers want to self-serve in their own time, automated chat has significant use cases for both Government and private businesses of any size. The traditional barriers have been cost and complexity, but Ambit offers an agile, affordable and no code configuration solution to get up and running with customers quickly. The solution can scale fast as Kiwi businesses scale up and serve more businesses around the globe."

Tim Warren, Ambit Chief Executive Officer said "Conversational AI should be part of every brand’s digital strategy. Partnering with Vodafone means many more Kiwi organisations can easily create their own digital employee, working alongside human agents to increase online sales and manage costs while enhancing customer experience."

Glenn Johnstone concluded: "As we help businesses digitally transform, it’s clear that once they adopt an agile cloud platform, digitising further experiences becomes significantly more accessible to both large and small organisations".

#contactcenterworld, @vodafonegroup

Posted by Veronica Silva Cusi, news correspondent
Source: https://news.vodafone.co.nz

About Vodafone:
Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.

About Ambit:
Ambit is an Auckland-based conversational artificial intelligence (AI) company.

Read today's tip or listen to it on podcast.

More Editorial From Vodafone

Published: Monday, July 5, 2021

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2022 Buyers Guide
Get Listed
IVR

1.)

Premium Listing

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.)	Computer Data Services, LLC VIRTUAL PBX Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance. - Never miss another phone call - No more busy signals - Feature rich - Answer your calls from anywhere

3.)	eGain Corporation eGain SmartIVR eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.)

Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.)	MightyCall MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to: - Greet callers - Deliver necessary information - Forward calls to the appropriate extension - Take human error out of the system

6.)

Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.)

OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.)

Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.