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News : Vodafone and Ambit Partner to Offer Digital Assistant to Kiwi Businesses

#contactcenterworld, @vodafonegroup

Auckland, New Zealand, July, 2021 -- Vodafone NZ announced an exclusive partnership with Ambit to bring their enterprise grade chatbot platform underpinned by AI and natural language processing, designed to deliver 24/7 personalised customer service, to its contact centre customers across Aotearoa.

Ambit is a Kiwi start-up success story, founded in 2017 and a 2018 graduate of Vodafone’s Xone accelerator programme. It works with many well-known brands across New Zealand to provide digital customer service.

Glenn Johnstone, Head of ICT Vodafone said: "We’re delighted to be partnering with Ambit, a company we clearly know well, to offer our customers an automated chat solution."

He continued: "As customers want to self-serve in their own time, automated chat has significant use cases for both Government and private businesses of any size. The traditional barriers have been cost and complexity, but Ambit offers an agile, affordable and no code configuration solution to get up and running with customers quickly. The solution can scale fast as Kiwi businesses scale up and serve more businesses around the globe."

Tim Warren, Ambit Chief Executive Officer said "Conversational AI should be part of every brand’s digital strategy. Partnering with Vodafone means many more Kiwi organisations can easily create their own digital employee, working alongside human agents to increase online sales and manage costs while enhancing customer experience."

Glenn Johnstone concluded: "As we help businesses digitally transform, it’s clear that once they adopt an agile cloud platform, digitising further experiences becomes significantly more accessible to both large and small organisations".

#contactcenterworld, @vodafonegroup

Posted by Veronica Silva Cusi, news correspondent
Source: https://news.vodafone.co.nz


About Vodafone:
Company LogoEstablished in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
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About Ambit:
Ambit is an Auckland-based conversational artificial intelligence (AI) company.
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Today's Tip of the Day - Quantity, Quality, Cost

Read today's tip or listen to it on podcast.

Published: Monday, July 5, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Help Desk Software

 
1.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

3.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

4.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

5.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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