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Auckland, New Zealand, Mar 23, 2022 -- Vodafone has announced a partnership with cloud delivery company Consegna, in a bid to combine both companies Amazon Web Services (AWS) expertise. This will help serve the growing need for cloud migration and cloud-based call centre solutions for New Zealand businesses.
Lindsay Zwart, Chief Enterprise Director, says the partnership is yet another example of Vodafone pre-empting their business customer’s needs. "Over the past eighteen months, we've seen a significant increase in demand from New Zealand businesses who want to move their operations and call-centres to the cloud. As their trusted provider for connectivity and ICT solutions, we have partnered with leading cloud company Consegna to help serve their growing needs.
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"Vodafone NZ is a one-stop shop for business solutions and cloud migration is something we've offered for a time. This partnership will bolster our offering and create a more seamless process for our customers as they move into cloud-based call centres."
Vodafone NZ is a provider in delivering call centre solutions, tailormade for the needs of different businesses. These teams will work in tandem with Consegna, who are providers in cloud migration.
Consegna Managing Director John Taylor, believes this partnership works so well, due to the common goal both companies have. "We share a set of values with Vodafone, primarily their customer obsession, and a desire to provide cutting edge cloud technology to New Zealand businesses to solve their problems. This made a partnership a natural fit, and we look forward to growing the relationship over time".
#contactcenterworld, @vodafonegroup
Posted by Veronica Silva Cusi, news correspondent
Source: https://news.vodafone.co.nz
About Vodafone:
Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
Published: Friday, March 25, 2022
| 2.) |  CallGuard, ChatGuard, Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot. A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details. CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents. ChatGuard makes payments in Chat PCI DSS compliant and... (read more) |
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