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News : Vodafone and ResQ Create 200 New Jobs in Hull in Major Deal

#contactcenterworld, @ResQCS, @vodafoneuk

Hull, England, Oct 23, 2018 -- Hundreds of new jobs will be created in Hull as call centre ResQ announces it has signed a two-year contract with Vodafone UK.

The deal will see ResQ support the mobile operator with consumer sales.

Two hundred new jobs are to be created in the city over the next year, in a landmark deal for the call centre.

Salaries for the sales advisor roles range from £16,400 to £18,000, with on target earnings of up to £24,000.

Nic Marshall, chief executive officer at ResQ Limited, said: "This is a significant deal for ResQ and presents a fantastic opportunity for us.


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"Being selected to bid for the Vodafone work gave the team the opportunity to showcase our culture and values.

"I’m very proud of ResQ’s team as they gave a great impression of our business during the Vodafone visits. The people and the values clearly struck a chord with the Vodafone team as we were ultimately awarded the contract.

"Vodafone joins us at a very exciting time in our evolution and we look forward to working with them in partnership over the coming years."

The company, which also has a branch in Seaham, County Durham, currently employs almost 600 people in Hull.

The new deal with Vodafone will take that number to around 800.

Councillor Daren Hale, portfolio holder for city economy at Hull City Council, said: "This is a huge achievement for ResQ, which is a considerable Hull business.

"It reinforces Hull’s place on the map as a place where great things happen and great people live and work. ResQ has been part of the local community in Hull for over 12 years now and is recognised as a key business and employer in the city.

"Attracting Vodafone to Hull demonstrates ResQ’s pedigree in the call centre industry, and is testament to all the good work that they do."

Neil Blagden, Vodafone UK’s director of digital & commercial operations, said: "We are delighted to announce our new partnership with ResQ and look forward to working more closely with them.

"In March 2017, we announced a UK-wide programme to recruit around 2,000 new UK customer services roles. The agreement with ResQ is another step in our commitment to providing our customers with the best possible service."

#contactcenterworld, @ResQCS, @vodafoneuk

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.hulldailymail.co.uk


About ResQ:
Company LogoRes-Q was established in 2006 in Kingston upon Hull with the purpose of becoming an outsource service provider.
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About Vodafone UK:
Company LogoEstablished in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company Profile Page

Today's Tip of the Day - Be Prepared!

Read today's tip or listen to it on podcast.

Published: Tuesday, October 23, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
 

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