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News : Vodafone Awards ANOVO Repair Deal
London, UK, April 18, 2016 -- Vodafone has awarded its repairs and reverse logistics contract to ANOVO following a competitive year-long tender, Mobile News understands.
UTL has managed the services for Vodafone for the past decade but work will be transferred over to ANOVO during the remainder of this year.
Vodafone is understood to receive faulty handsets every day, which are then collected and repaired at UTL’s 300,000 square foot site in Nuneaton before being dispatched.
Despite sources claiming that redundancies to UTL’s 300 staff are now likely, UTL has insisted they will remain unaffected and anyone working in this area will also have the opportunity to transfer to other parts of the business. UTL also has relationships with a number of other companies, including Three, Sky and Virgin Media.
Mobile News understands ANOVO, which has five hubs across the UK, will also now take over the running of a technical call centre on behalf of Vodafone, offering end user consumers, retail stores and business users, fault and repair diagnostics and returns avoidance, as well as returns queries.
The Vodafone contract win is likely to create a number of new job opportunities at ANOVO, a number described by industry sources as "significant".
Vodafone has however renewed a partnership with UTL for a further three years, which will see it provide forward logistics and distribution services directly in the UK for the mobile operator, supplying retail stores, online, enterprise and consumer customers.
"UTL provides a range of services to Vodafone on an exclusive basis in the UK. These include forward logistics, distribution, repairs, returns and technical call centre operations.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Vodafone
Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
Published: Wednesday, April 20, 2016