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News : Vodafone Bags Nine Global Accolades for Customer Experience
July 14, 2014 -- Vodafone Qatar was recently recognised with nine industry awards by Contact Center World, the leading global organisation for contact centre and customer engagement best practices.
The awards include: Best Contact Center Leader (Gold); Best In-house (Large) Contact Centre (Gold); Best Contact Center Incentive Program (Gold); Best Contact Center in Self-Care (Gold); Best Contact Center in Social Media (Gold); Best Contact Center Supervisor (Gold); Best Contact Center Analyst (Gold); and Best Customer Service Professional (Silver). At an Awards ceremony which was held in Lisbon, Portugal, Vodafone Qatar Customer Care & Experience Team walked away with a record number of accolades after presenting several case studies that attest to the unmatched success of the company in the areas of call centres, incentives, customer experience, customer service, self-care, social media and other.
Top Ranking Performers in the Contact Center World – Best in World, met, shared ideas and the best were voted for by judges at this event hosted by ContactCenterWorld – The Global Association for Contact Center Best Practices & Networking. Contact Center World is a global organisation that recognises and rewards best practice in customer service throughout the world.
Five of the Vodafone Qatar team showcased the company's solid credentials to scores of industry experts and a jury, from Europe, the Middle East and Africa, who were in attendance to choose the winners based on the quality and content of the presentation as well as the original submission.
Deirdre Hutchinson, Head of Customer Care & Experience at Vodafone Qatar, said: ìThis is a great time to be at Vodafone Qatar and we are extremely proud and honoured to leave with such a superb record that strongly underpins our legacy in customer service. At Contact Center World, participants are openly compared to others and we were up against some of the most accomplished global players in the industry. It was therefore a very proud moment for the Vodafone Qatar team when we were so highly recognised for our best practices which have really raised the bar in the market."
Vodafone Qatar is now gearing up for Contact World Center Grand Awards Finale in November 2014 in Las Vegas, US, where the company will get the chance to represent Qatar against the best contact centres in the world. Hutchinson continued: "I know that the Vodafone Qatar team will continue to be a source of pride for the company and, in addition, help to put Qatar on the call centre map as having some of the best practices in the world."
Vodafone Qatar has bagged over 28 customer service awards over the past 4 years. Its 24/7 call centre caters to customers in 5 languages. Vodafone Qatar has a dedicated team of Qatari specialists with go-to-customer care personnel ready to visit customers anytime, anywhere.
You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Set Customer Expectations
More Editorial From Vodafone
Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Tuesday, July 15, 2014