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News : Vodafone Customer Bombarded with Flirty Texts
Greater Manchester, UK, April 3, 2015 -- A Vodafone customer has slammed the network provider after she was bombarded with flirty texts from one of the firm's call centre workers.
Adele Berry, of Reddish, Greater Manchester, spoke to the call handler when she contacted the mobile phone company over a problem with her bill.
But she was left shocked when the man later got in touch with her, calling himself her 'future hubby' and asking about his 'in laws'.
Ms Berry was put through to a call centre in South Africa when she phoned the company over the issue last month.
She says she made small talk with the man who answered the query to fill 'dead air', but did nothing to suggest she was interested in him.
The 21-year-old was stunned when she later received a string of messages from the man, who said his name is 'Miguel'.
In one text, the man referred to himself as her 'future hubby' and promised to buy her shoes when he met her.
He also sent her a picture of himself in one message, and told her: 'Wow I knew you beautiful but damn you are super beautiful.'
After asking how 'his in-laws' were, he said: 'I'm hope I'm not being too, how can I say, forward.'
The man has sent her 18 messages since she made the call, some of which have referred to his family in Liverpool, making Ms Berry fear he may try to approach her.
She told the Manchester Evening News: 'It is quite scary, it is quite distressing. He won't leave me alone. Being pestered by someone I don't know gets me quite nervous.'
The man has now been suspended by Vodafone, which says it has a number of call centres in the UK but also sends some callers through to their office in South Africa.
A spokesman said: 'We take allegations of this kind extremely seriously. We have spoken to Ms Berry and the adviser concerned has been suspended pending a full investigation.'
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Managing Change
More Editorial From Vodafone
Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
Published: Monday, April 6, 2015