News : Vodafone Denies Big Cuts
Oct 7, 2014 -- Vodafone NZ says it is not planning major job cuts after internal speculation that the telecommunications provider was looking at a significant management reduction.
However, Vodafone external communications manager Michelle Baguley said the company was looking at some cuts.
"We do not have a specific initiative to cut management roles, however we are reducing a significant number of contractors and not recruiting for current vacancies," Baguley said.
"There will be some redundancies as the TelstraClear integration draws to a close and dual systems and processes have been removed - and it's likely some management roles will be impacted," she said.
"However, we cannot comment on specific numbers today as we are still working through our plans."
A source who did not want to be named said Vodafone was looking to move call centres to the Philippines, with business contact centres likely to follow.
Vodafone call centre trainers were sent to the Philippines six weeks ago, fuelling speculation that the move was going ahead, although staff had yet to be informed, the source said.
But Baguley ruled out the closure of any New Zealand-based call centres, although she noted that the company had a call centre in the Philippines that was acquired as part of TelstraClear.
"We are not closing any New Zealand call centres - but cannot rule out expanding the Philippines operation in the future," she said. "We regularly have staff visit the Philippines to focus on improving the quality and effectiveness of the support teams, and our staff were there recently to train on new back-office provisioning requirements."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Best Call Of The Month
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About Vodafone New Zealand:
Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
Published: Tuesday, October 7, 2014