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News : Vodafone Germany Adds SMS Messaging to Customer Service Operations

#contactcenterworld, @vodafone_de, @liveperson

Düsseldorf, Germany, Sept, 2018 -- Vodafone Germany has deployed the LiveEngage platform from conversational commerce technology provider LivePerson to enable direct messaging between the company and customers for the first time.

The LiveEngage platform connects Vodafone's customer service agents with the different messaging systems used by customers, allowing agents to contact customers via SMS. The addition of SMS messaging to its customer service operations is part of Vodafone Germany's 'Gigaservice' initiative to digitise customer services and add new technology and services.

#contactcenterworld, @vodafone_de, @liveperson
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We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.telecompaper.com

About Vodafone Germany:
Company LogoVodafone, formerly Mannesmann, acquired its first digital cellular licence in 1989 and since then has grown to become Europe's largest telecommunication provider. With 15,000 employees, the Düsseldorf-based company provides mobile and fixed line telephony together with high speed data services for approaching 34 million business and private customers.
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About LivePerson:
Company LogoLivePerson makes life easier by transforming how people communicate with brands. Our customers use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their consumers.
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