News : Vodafone Launches Speech Recognition Service
Aug 29, 2014 -- Telecom operator Vodafone Romania has announced the launch of the automatic speech recognition service for customers who call the Customer Relations division.
"Using this innovating technology, our customers can interact more rapidly and receive direct answers as part of the Customer Relations service, by just speaking, without having to navigate through different options," said Ana Alexe, director, Customer Operations, Vodafone Romania.
The new service allows customers to start the discussion right away and cuts the time necessary to solve their demands. Customers can use their own words to explain why they are calling, and the system should instantly recognize the message, analyze the request and come up with an answer or directs the call to the right team for the job.
The automatic speech recognition service is part of Vodafone Romania’s commitment to improve its customer care. In February, Vodafone launched in Romania the Mobile Chat services, as part of the same strategy.
Posted by Veronica Silva Cusi, news correspondent
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Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
Published: Tuesday, September 2, 2014