News : Vodafone NZ Promises Improved Info Over Network Faults
Auckland, New Zealand, Feb 1, 2016 -- Vodafone New Zealand has promised to improve its information systems after failing to notify customers of network faults during a recent major outage. Many Vodafone customers woke without access to the internet on 28 January, but media beat the company to reporting the problem, reports Stuff.co.nz.
Vodafone failed to report the widespread outage on its network status page, which spokeswoman Elissa Downey acknowledged was likely to be the first place customers would look for information.
Downey said Vodafone would look at a similar initiative to that launched by Spark last year. The rival operator has a live fault map on its website for customers to check network issues. The company planned to introduce "an automated process for updating our website to ensure our customers have a closer to real-time view of network events and outages", the Vodafone spokeswoman said.
Vodafone did "almost everything right" after the recent data outage, she added. "We got a tweet up as soon as we could and an automated message on our call centre as soon as we could. We just missed the website." That had been due to human error, she said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Continuous Improvement
More Editorial From Vodafone New Zealand
About Vodafone New Zealand:
Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
Published: Tuesday, February 2, 2016